FAQ
Can I use the online calendar to make an appointment for any other assistance program?
No, you must call the local office that serves your zip code to make appointments for ALL other services. You may only make a (LIHEAP) appointment at this site.
What if I have water questions that are not answered on this web site?
Call your local CCAP office that serves your location. See Zip Code referral.
Do I have to have an emergency?
No
Are subsidized households eligible?
Yes
How is my energy grant calculated?
Your grant is based on many factors: such as total household income (for the previous month from the date of application), the total number of people in the home, housing type and 12 months previous heat usage. The current amount you owe is not used in the calculation of your grant.
What type of documentation do I need to bring with me to the interview?
Picture ID for the primary applicant. Social security cards for ALL household members INCLUDING children. If you do not have a Social Security number, new policies dictate that if you are a non-citizen, you must bring Qualified Alien Documentation. Proof of ALL household income received for the 1 month prior to appointment. Proof of primary heat source (Utility or fuel source energy bills, wood heat statement, propane receipt, pellet receipts, or rental agreement/statement from rental property owner for heat included in rent).